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What is the mailing address to send my payment???
Thursday, 5 Mar, 2009 – 13:52
What is the mailing address to send my payment???

AND Wireless & Security, Inc.
PO Box 371
Columbus, NC  28722

Can I pay my bill through the Website?
Thursday, 5 Mar, 2009 – 11:19
Can I pay my bill through the Website?

Yes you can by going to the pay your bill page. We accept online payments through paypal, You do not have to have a paypal account to use this feature. Click Here to pay now.

Can I paint the Radio/Antenna
Monday, 2 Mar, 2009 – 9:57
Can I paint the Radio/Antenna

No, painting these units will void the 3 year warranty and cause the unit to quit working.

Is High Speed Wireless really faster than dial-up?
Friday, 30 Jan, 2009 – 21:52
Is High Speed Wireless really faster than dial-up?

Yes.  Results from the speed tests we have conducted are approximately 30 times faster than dial-up internet service, We tested about 5 times faster than satellite internet service. Our internet connection is comparable to basic …

Do I have to change my email account to AND Wireless Email?
Thursday, 29 Jan, 2009 – 14:03
Do I have to change my email account to AND Wireless Email?

No you do not.  If you already have e-mail accounts, you can access these accounts over the AND Wireless Internet connection.

Are there usage limit like with Hughes Net??
Thursday, 29 Jan, 2009 – 14:01
Are there usage limit like with Hughes Net??

No we have no usage limits on our service. We offer you full always on internet access and only control your speed of download and upload.

Can I do the installation myself?
Thursday, 29 Jan, 2009 – 13:27
Can I do the installation myself?

Not at the present time.

How long will it take to set up service?
Thursday, 29 Jan, 2009 – 13:25
How long will it take to set up service?

We can typically have service installed within several days of placing an order.   Once we’ve determined that the service will work at your location, it takes about 2-3 hours to hook everything up.

What can I do with a Home/Office Network?
Thursday, 29 Jan, 2009 – 8:35
What can I do with a Home/Office Network?

Transfer calls between telephones

When a call comes in on the business line, you can pick it up any any phone.

Access the Internet from multiple computers simultaneously

You don’t have to wait for your …

How do I change my Email Password?
Wednesday, 28 Jan, 2009 – 9:09
How do I change my Email Password?

Log into your account from the web interface at http://www.andwebmail.net Select Settings, then personal settings, from here you can change your email password. You can also setup forwarding, auto replies, and spam filtering. Call us …

Is Wireless Internet the same as Satellite Internet?
Wednesday, 28 Jan, 2009 – 8:44
Is Wireless Internet the same as Satellite Internet?

No, satellite internet technology is not involved in wireless internet. Wireless Internet radio signals …

What is 802.11g
Wednesday, 28 Jan, 2009 – 8:39

802.11g – newer wireless standard that works with 802.11b equipment. It can transmit …

What is 802.11b
Wednesday, 28 Jan, 2009 – 8:39

802.11b is a wireless standard that transmits data at up to 11 Mbps (megabits per second), …

What Does WiFi Mean?
Wednesday, 28 Jan, 2009 – 8:38
What Does WiFi Mean?

WiFi stands for WIreless-FIdelity.
This is a logo from the Wi-Fi Alliance that certifies …

What is included in the $59.99 Installation fee?
Tuesday, 27 Jan, 2009 – 7:12
What is included in the $59.99 Installation fee?

AND Wireless will install the radio and up to 50′ of Cat5 cable and all electrical connections for one computer or router hookup. Almost every installation can be solved with this set of equipment. Extraordinary …

What is the actual length of time for an install?
Tuesday, 27 Jan, 2009 – 7:11
What is the actual length of time for an install?

Inside installations can be very quick and take only 20-30 minutes. Exterior installations typically take from one and a half to three hours. We work for you, and complete this task to your expectations.

You mean I won’t have to use my phone line?
Tuesday, 27 Jan, 2009 – 7:11
You mean I won’t have to use my phone line?

Not at all. AND Wireless allows you to free-up the phone line you once used for dial-up. No more second phone line or even the need to use the phone line you currently have. You …

How big is the antenna?
Tuesday, 27 Jan, 2009 – 7:10
How big is the antenna?

The CPQ-15 antenna is a 3″x9″9″ waterproof box which contains both the 802.11b/g radio and an integrated amp and antenna. The antenna provides very high sensitivity and excellent range – up to 7 miles depending …

Are there any health or safety concerns with the wireless signal?
Tuesday, 27 Jan, 2009 – 7:09
Are there any health or safety concerns with the wireless signal?

No. The technology used by AND Wireless operates at very low power levels, similar to a cell phone and much less than the amount that is emitted by your microwave oven. Also, radio frequency power …

Will it be wireless in my home so I can connect to many computers?
Tuesday, 27 Jan, 2009 – 7:08
Will it be wireless in my home so I can connect to many computers?

Initially, it will be connected to one computer. With equipment called a router that can be purchased from us, you can make your Internet connection wireless within your home. This is great for surfing the …

Basically, what happens with a typical installation?
Tuesday, 27 Jan, 2009 – 7:07
Basically, what happens with a typical installation?

(1.) Generally, we have pre-determined that your area can receive our signal via site survey or by knowledge of coverage area. In other cases, we will verify that from your location the conditions are right …

Does the service include web hosting?
Tuesday, 27 Jan, 2009 – 7:06
Does the service include web hosting?

Not at present, currently we offer internet access and e-mail only

What will happen to my service in bad weather?
Tuesday, 27 Jan, 2009 – 7:05
What will happen to my service in bad weather?

Adverse weather will not affect your service – with the exception of what an insurance company might call an “act of God”. Our equipment and technology is otherwise unaffected, insuring uninterrupted service

Do I need any sort of special software?
Tuesday, 27 Jan, 2009 – 7:05
Do I need any sort of special software?

No, our service does not require any special software. Our service will work with any computer system that understands standard networking protocols, including Windows, Macintosh, Linux as well as video game consoles like Xbox, Playstation, …

Is the service always connected?
Tuesday, 27 Jan, 2009 – 7:03
Is the service always connected?

Yes, our network is designed to be online 24×7.

What is an SMTP Relay? And how do they work?
Tuesday, 27 Jan, 2009 – 7:02
What is an SMTP Relay?  And how do they work?

SMTP Relay lets you send email messages through your email account using your existing email service. For example, you can continue to use Microsoft Outlook to compose, receive, and send email messages, but the actual …

What is the maximum size of email I can send?
Tuesday, 27 Jan, 2009 – 7:00
What is the maximum size of email I can send?

The maximum message size for our SMTP service is 25MB. Most ISP’s message size limit for
their SMTP service is much, much smaller, usually 5 or 6 MB. A larger message size allows you to send …

Am I limited to how many emails I can send in one day?
Tuesday, 27 Jan, 2009 – 6:59
Am I limited to how many emails I can send in one day?

Yes, you have 250 SMTP relays available for a 24 hour day. If you need more than
this they can be purchased at an additional cost.

What prices are involved?
Tuesday, 27 Jan, 2009 – 6:58
What prices are involved?

Wireless Equipment This includes either the CPQ-15 or the CPQ-19  Radios, monthly access charges and installation charges.  Prices will be addressed and confirmed before work begins.  Site surveys are always free.  Our prices are very …

Where are the relay points located?
Tuesday, 27 Jan, 2009 – 6:57
Where are the relay points located?

Our primary point of presence is located beside the Old Fort Water Reservoir.  One relay point is located inside the Gateway Mountain Development, a third relay point is located on Hickory Nut Mountain, a …

Do I need a special computer?
Tuesday, 27 Jan, 2009 – 6:55

Your computer must have an Ethernet Connection (NIC Card) and at least a Pentium II processor.  Even with a super fast internet connection your experience can be slow if you don’t have a quality machine.  …

Can anyone connect?
Tuesday, 27 Jan, 2009 – 6:53
Can anyone connect?

No.  Customers will need line of sight view of one of AND Wireless relay points in order to connect. As we continue to add access points to our network we will be able to
reach a …

Do I have to buy equipment to connect to the internet with AND Wireless?
Tuesday, 27 Jan, 2009 – 6:51
Do I have to buy equipment to connect to the internet with AND Wireless?

Yes.  Equipment is required to obtain a signal from AND Wireless. Equipment will vary depending on your location. When we conduct the site survey we will discuss pricing and the equipment involved. We offer 3 …